Refund Policy
Last Updated: January 15, 2025
At Infinion Max, we're committed to providing quality family investing education and support. We understand that sometimes circumstances change, and we've designed our refund policy to be fair and straightforward. This policy outlines when refunds are available and how to request one.
Eligibility for Refunds
We offer refunds under specific circumstances. Your eligibility depends on several factors, including the type of program enrolled in and how far you've progressed through the curriculum.
Program Start Date Considerations
The timing of your refund request matters. Here's what you need to know:
- Requests made before your program starts (September 2025 or January 2026 cohorts) receive full refunds
- Within the first two weeks of program commencement, you may receive a full refund minus administrative fees
- Between weeks three and four, partial refunds are calculated based on unused curriculum access
- After four weeks of active participation, refunds are evaluated on an individual basis
Important Note About Content Access
Once you've accessed more than thirty percent of your program materials or completed three or more modules, partial refunds are assessed differently. We consider this substantial engagement with the curriculum.
How to Request a Refund
We've made the refund process as simple as possible. Just follow these steps and we'll handle your request promptly.
Contact Our Support Team
Send an email to contact@infinionmax.pro with "Refund Request" in the subject line. Include your full name, enrollment date, and the reason for your request.
Verification Process
We'll verify your enrollment details and check your program progress. This usually takes one business day, though sometimes it happens within hours.
Refund Calculation
Our team calculates your refund amount based on this policy and sends you a detailed breakdown within two business days.
Processing and Payment
Once approved, refunds are processed to your original payment method. Most refunds appear within five to ten business days, depending on your financial institution.
Specific Refund Scenarios
Different situations call for different approaches. Here's how we handle common refund scenarios.
Technical Issues
If persistent technical problems prevent you from accessing your program materials and we can't resolve them within one week, you're eligible for a full refund regardless of timing.
Medical or Family Emergencies
We understand that life happens. In cases of documented medical emergencies or significant family circumstances, we work with you individually to find a fair solution.
Program Cancellations
If we need to cancel or significantly postpone a program, all enrolled students receive full refunds automatically. You'll also have the option to transfer to the next available cohort.
Duplicate Payments
Accidental duplicate charges are refunded in full immediately upon verification. This typically happens within three business days of notification.
Payment Methods and Processing Times
Refunds are returned using the same method you used for payment. Processing times vary:
- Credit cards typically see refunds within five to seven business days
- Debit cards may take seven to ten business days depending on your bank
- PayPal refunds usually process within three to five business days
- Bank transfers might take up to fourteen business days for international accounts
Administrative Fees
Some refund scenarios include a seventy-five dollar administrative fee to cover processing costs and curriculum access setup. This applies to refunds requested after the first week of program access.
Non-Refundable Items
Certain aspects of our programs cannot be refunded once provided:
- Downloaded resources, worksheets, or planning templates you've saved to your device
- One-on-one consultation sessions that have already occurred
- Certification exam fees after you've taken the assessment
- Third-party tool subscriptions or software licenses we've arranged on your behalf
- Physical materials that have been shipped to your address
Partial Refunds Explained
How We Calculate Partial Refunds
When you've started but not completed a program, we calculate partial refunds based on a straightforward formula. We look at the total program value, subtract the portion you've accessed, and account for any administrative costs.
For example, if you're three weeks into an eight-week program, we consider what percentage of materials you've accessed and which live sessions you've attended. This gives us a fair baseline for calculating your refund amount.
Prorated Adjustments
We prorate refunds by week for the first half of any program. After the halfway point, refunds are evaluated individually since you've accessed a substantial portion of the curriculum and community resources.
Special Circumstances
We recognize that rigid policies don't always serve everyone fairly. If you're facing unique circumstances not covered by this policy, reach out to us directly. We review each situation individually and work to find reasonable solutions when possible.
Past exceptions we've made include extended medical leaves, unexpected relocations affecting time zones for live sessions, and significant changes in family situations that impact your ability to participate.
Refund Policy Updates
This policy may change as our programs evolve. We'll notify all current students of any significant changes via email at least thirty days before new terms take effect. Updates never apply retroactively to existing enrollments.
You can always find the most current version of this policy on our website, and we maintain an archive of previous versions for transparency.
Questions About Refunds?
Our support team is here to help you understand your options and guide you through the process.
Contact Support